Last updated: 1 May 2026
This privacy policy explains how Dold Industries Limited handles personal information when you use this website, contact us, request technical or product support, or subscribe for updates.
Who we are
Dold Industries Limited is the data controller for personal information collected through this website.
Address: Unit 11, Blackall Industrial Estate, South Woodham Ferrers, CM3 5UW
Email: admin@doldindustries.co.uk
Phone: +44 (0)1245 324432
Information we collect
We may collect the information you choose to send through our enquiry, quote, technical support, newsletter, or contact forms. This can include your name, email address, telephone number, company name, product interest, application details, quantity, urgency, and the message you submit.
We also collect limited technical information about website visits, such as pages viewed, approximate location, browser, device, referral source, and usage patterns when analytics are enabled.
How we use your information
We use personal information to respond to enquiries, provide product and technical support, prepare quotes, manage supplier or customer communications, maintain records of enquiries, improve the website, and understand how visitors use the site.
We do not sell personal information.
Web3Forms
Website forms on this site are processed through Web3Forms. When you submit a form, the details you enter are sent to Web3Forms so the message can be delivered to Dold Industries Limited by email. Web3Forms may process form data, technical metadata, and anti-spam checks as part of providing that service.
You should avoid sending confidential, commercially sensitive, or special category personal data through the website forms unless we have specifically asked you to provide it.
Google Analytics
We use, or intend to use, Google Analytics to monitor website traffic and understand how visitors find and use the site. Google Analytics uses cookies and similar technologies to collect usage information. This helps us review page performance, improve content, and measure general website activity.
Google may process analytics information on our behalf and may also use data in accordance with its own policies and settings. You can control cookies through your browser settings and, where available, through any cookie controls shown on this website.
Cookies
This website uses essential cookies or local browser storage to keep basic site features working, including remembering whether you have dismissed the cookie and privacy notice. Analytics cookies may be used to measure traffic and improve the website.
You can block or delete cookies in your browser settings. Some parts of the site may not work as expected if essential cookies are disabled.
Legal basis
We process enquiry and support information because it is necessary to respond to your request, take steps before entering into a contract, perform a contract, or pursue our legitimate interest in operating and improving the business. Where we use analytics cookies or send optional updates, we rely on consent where required by law.
Who we share information with
We may share information with service providers who help us operate the website, process forms, deliver email, provide hosting, maintain systems, measure website performance, or support business administration. These providers are expected to process information only for the services they provide to us.
We may also share information where required by law, regulation, professional advice, or to protect our legal rights.
How long we keep information
We keep enquiry and business correspondence for as long as needed to handle the request, manage the customer or supplier relationship, maintain business records, and meet legal, accounting, or operational requirements. Analytics information is retained according to the settings used in Google Analytics.
International transfers
Some service providers, including Web3Forms and Google, may process information outside the UK. Where this happens, we rely on appropriate safeguards or lawful transfer mechanisms where required.
Your rights
Depending on the circumstances, you may have rights to request access to your personal information, correction, deletion, restriction, objection, portability, and withdrawal of consent. To make a request, contact us using the details above.
You also have the right to complain to the UK Information Commissioner's Office if you are unhappy with how your information is handled.
Updates to this policy
We may update this policy when our website, services, suppliers, or legal requirements change. The date at the top of this page shows when it was last updated.